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 Do you block any ports?

Our firewalls block all inbound and outbound non-standard ports, if your application is having trouble connecting to something on a non-standard port please open a support ticket and we will look...

 Help my site is down, why cant I load my website?

Wait, hold on a sec! Do not panic!   Please go through this check list before contacting us, if you have any trouble with any of these steps you can contact our tech support for assistance....

 How can I access Git on my cPanel shared hosting account?

Our cPanel shared hosting plans come with Git pre-installed. To access git on your shared hosting account Login to your cPanel account via SSH You can run Git application using the full Git...

 How can I change my PHP version?

You can easily select the PHP version most compataible with your site by logging into your cPanel control panel, under "Select PHP Version", choose the option most suitable for running your...

 How can I choose a strong password?

Tips for choosing a strong password Using weak passwords can leave your account vulnerable to hackers. They can easily guess your password if you are using a name, date of birth or words from the...

 How can I get SSH (Shell) Access?

WireNine offers SSH (Shell) access for all shared & reseller accounts, open a ticket with support to request SSH access & SSH port. SSH is a powerful service which allows you to log into...

 How can I host my primary domain from a sub-folder (.htaccess)

By default your primary domain will use the public_html directory for it's website files. Additional domains ( add-on, sub-domains) will use sub-directories inside the public_html folder. It is...

 How can I protect my Website From Hackers?

There are several important tips you should always follow to keep your account as secure as possible from hackers and bot attacks. The most important would be to keep your password strong...

 How can I switch web hosts without any down time?

Changing Web Hosts? Step-By-Step Guide We'll Guide You Through Step-By-Step Changing web hosting providers is a simple process, which can be accomplished with minimal hassle and downtime provided...

 How can I test or preview my website before switching DNS?

If you have recently registered a new domain or updated the DNS of your existing domain name at your current registrar, it can take anywhere from 24 to 72 hours for the domain name servers to fully...

 How can I unblock my IP address from the firewall?

If your IP has been blocked by the firewall for any reason (login failures, port scanning, etc) and you are unable to access your parts of your website, control panel, email account or other...

 How Do I Clear / Flush My DNS Cache?

DNS Cache automatically stores IP addresses and other DNS results for websites you visit, this is done to speed up subsequent requests to the same hostname or domain. Sometimes this becomes a issue...

 How do I set up Private Name servers at Godaddy?

If you have a domain registered at Godaddy and you want to use private name servers (ns1.yourdomain.com, ns2.yourdomain.com, etc) you have to register the DNS before they can be used with any of...

 How do I set up private name servers for 123-reg domain name?

If you have a domain registered at 123-reg and you want to use private name servers (ns1.yourdomain.com, ns2.yourdomain.com, etc) you have to register the DNS before they can be used with any of...

 How to clear the local DNS cache in Windows?

You can flush your local DNS cache in Windows by following these easy steps: Open Start menu Click Run Type cmd and press enter In the command prompt type ipconfig /flushdns and press enter

 How to clear your Internet browser’s cookies?

Sometimes you may need to clear the cookies saved by your favorite browser, usually the cookies are harmless but at times your PC may be infected through a saved cookie. Also if you are editing...

 How to create a user-friendly URL using .htaccess?

If your website is using long URL like example.com/files/folder/sitemap.html, you can change it into "example.com/sitemap" in .htaccessModify this line according to your needs and then add this...

 How to fix failed to retrieve directory listing error in FileZilla FTP

When using FileZilla to connect to your FTP if you encounter an error like this: Status: Resolving address of ftp.website.comStatus: Connecting to 11.22.33.44:21...Status: Connection established,...

 How to limit number of simultaneous FTP connections in FileZilla

If you are uploading/downloading too many files at once through FTP, you risk the chance of being blocked by the shared server firewall for too many concurrent connections. To resolve this issue,...

 How to redirect http to https SSL using htaccess file

If you want to force or redirect your website visitors from HTTP to HTTPS SSL, add the following mod_rewrite code into your .htaccess file to accomplish this: RewriteEngine On RewriteCond...

 How to restore your files using R1Soft Restore backups

This guide will show you how to restore your backups using the R1Soft Restore Backups option from cPanel if you need to restore your files or MySQL databases.  Login to your cPanel control panel...

 I've updated my domain's nameservers but my site still does not come up, How come?

Once you update your name servers (DNS) for your domain, it can take anywhere from a few hours to 24-48 hours for the dns to fully propagate to our servers. If your domain is still not loading...

 Website Error 503 Service Temporarily Unavailable

503 Service Temporarily Unavailable error usually occurs if your hosting account has exceeded one of it's available resources. It can also be caused by your website having met its maximum...

 What are my FTP Connection Settings & Credentials?

Your FTP information is found in the welcome email you received upon signing up for your new hosting account. Your FTP username and password are the same as your cPanel login credentials.  FTP...

 What does 403 Forbidden Error or Access Denied error mean?

403 Forbidden Error means that your request to accessing a file or resource is being denied by the web server. Mostly this error is caused due to mis-configured permissions or .htaccess file, other...

 What is the difference between parked, addon, and subdomains?

An addon domain is a fully functional domain that can be created from your cPanel control panel. Once it's created it will have it's own email, and it's own folder from within the public_html...

 What web server type should I select for my SSL certificate?

After you have purchased an SSL certificate you will receive an email with instructions to configure the SSL certificate.   From your email, follow the link to configure your SSL certificate.  On...

 Where can I check the server status?

You can check out real-time server status at any time in your client portal under Support --> Server Status.

 Why is my domain or website suspended?

If your website is suspended, your payment may be late and your invoice over due. Login to the client portal at https://my.wirenine.com/ and make sure you do not have any over due invoices. Your...

 Why is my website showing 500 Internal Server Error?

How To Fix a 500 Internal Server Error Internal server errors can be caused for several reasons. Check the Error Logs in cPanel for specific details.  Few examples of why HTTP 500 errors...

 How to redirect a page to another page or website using .htaccess?

If a page on your website no longer exist and you want to redirect it to your new page or website then you can use the .htaccess file for redirection without waiting.Redirect from a page/directory...

 php error: Allowed memory size of x bytes exhausted

If you are getting an error like "Allowed memory size of... in file /directory/folder/yourscript.php", then you can use an .htaccess trick to resolve this problem. If this error does not go away...