Knowledgebase - WireNine.com

Are there any hidden charges? No! Not with us, there are no hidden charges with any of WireNine's services or products. What...

Are you owned by Endurance International Group (EIG)? WireNine is a privately owned indedepent company. We are not owned or affiliated with Endurance...

Can I have adult content on my website? Yes this is fine as long as it is legal within the United States of America.

Can I purchase a domain name without purchasing a hosting account? Yes, you can register, transfer any domain of your choice without having to purchase a hosting...

Can I test your server speeds? Yes you can perform download tests, ping our IP as well as read up on on our network &...

Can I upgrade my hosting plan later? Yes, you can upgrade your shared or reseller hosting plan at anytime. Upgrades are processed...

Do You Provide Backups? Yes, we use Acronis Backups on our shared & reseller servers to ensure your website files are...

Do you have an affiliate program? Yes! We offer a very competitive affiliate program; check out more details at...

Do you have any coupon codes? Follow us on Twitter and visit our Facebook page to stay updated with the latest coupons and...

Do you monitor your servers? Yes we have in-house and 3rd party monitoring systems in place to monitor our servers 24/7.

Do you offer 24/7 Support? We provide 24/7 support through live chat and tickets. You can expect a response within an hour...

Do you offer Telnet? Yes, telnet is enabled by default. Telnet Command = telnet mail.domain.com port# Available...

Do you offer a free trial? We do not offer any "free" trials however our unconditional money back guarantee ensures a risk...

Do you offer an uptime guarantee? Yes, we offer a 100% uptime guarantee.In the event that your shared / reseller server has a...

Do you offer custom plans? Unless your hosting needs exceed the plans on our website, we do not offer custom plans. All our...

Do you offer dedicated IPs? Yes, dedicated IPs are available as an add-on at an additional cost of $3.00 / month but included...

Do you offer free website transfers? Yes, we do offer free cPanel to cPanel website transfers for shared hosting, reseller hosting and...

Do you offer phone support? We do offer phone support at this time. You can reach us 24/7 however via our live chat or...

Do you offer support in other languages? WireNine offers support in English only. However we try to accommodate all customers using Google...

Do you provide managed services?

How can I submit a ticket? You can submit a ticket from the client portal under Support --> New Ticket, or by visiting...

How do I get my free domain name? The free domain registration is redeemed at checkout with any of our annual shared hosting...

How long does it take to setup my account? All new orders are placed through a fraud screening procedure prior to the account being set up....

How long have you been in business? WireNine has been in business since 2004. For more information about our company, please visit...

How many websites can I host under one account? There is no way to determine the number of websites you will be able to host on your plan. The...

I need more disk space than your plans offer! Our hosting plans are designed to match the needs of both individuals and small businesses. If...

Is there a contract for your hosting? No, there are absolutely no contracts when hosting with WireNine -- you can cancel your account...

What form of payments do you accept? We accept Visa, MasterCard, American Express, Discover, PayPal, Western Union and checks or money...

What is the difference between Shared Hosting vs. VPS Hosting? With all the various types of web hosting services available, it can be quite frustrating to know...

What is your average ticket response time? Our average ticket response time is 15 minutes, most tickets are responded to even quicker!

What version of PHP do you use? We support PHP 5 and the latest PHP 7 on all shared and reseller hosting servers. You can choose...

Will you place any ads banners or pop-ups on my website? We will NOT place ads banners or popups on your website, we do not modify or mess with your website.

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