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 Are there any hidden charges?

No! Not with us, there are no hidden charges with any of WireNine's services or products. What you see is what you pay, we're honest and upfront about our prices.

 Are you owned by Endurance International Group (EIG)?

WireNine is a privately owned indedepent company.  We are not owned or affiliated with Endurance International Group (EIG - a large website hosting investment group who has acquired many small...

 Can I have adult Content on my website?

Yes this is fine as long as it is legal within the United States of America.

 Can I purchase a domain name without purchasing a hosting account?

Yes, you can register, transfer any domain of your choice without having to purchase a hosting account. 

 Can I test your server speeds?

Yes you can perform download tests, ping our IP as well as read up on on our network & datacenter on our about us page at https://www.wirenine.com/about/

 Can I upgrade my hosting plan later?

Yes, you can upgrade your shared or reseller hosting plan at anytime. Upgrades are processed through the client portal and are automated. Some upgrades may require our team's intervention such as...

 Do you have an affiliate program?

Yes! We offer a very competitive affiliate program; check out more details at https://www.wirenine.com/affiliates

 Do you have any coupon codes?

Follow us on Twitter and visit our Facebook page to stay updated with the latest coupons and promotions at WireNine!

 Do you monitor your servers?

Yes we have in-house and 3rd party monitoring systems in place to monitor our servers 24/7.

 Do you offer 24/7 Support?

We provide 24/7 support through live chat and tickets. You can expect a response within an hour from our support team through the portal, our average response time is under 15 minutes but...

 Do you offer a free trial?

We do not offer any "free" trials however our unconditional money back guarantee ensures a risk free experience and is as good as a "free" trial!

 Do you offer an uptime guarantee?

Yes, we offer a 100% uptime guarantee.In the event that your shared / reseller server has a physical downtime that falls short of the 100% uptime guarantee, you may be entitled to credit of up to...

 Do you offer custom plans?

Unless your hosting needs exceed the plans on our website, we do not offer custom plans. All our hosting plans are tailored to fit the needs of everyone from individuals to businesses. If you need...

 Do you offer dedicated IPs?

Yes, dedicated IPs are available as an add-on at an additional cost of $3.00 / month but included as standard with our business pro plan.

 Do you offer free website transfers?

Yes, we do offer free cPanel to cPanel website transfers for shared hosting, reseller hosting and VPS hosting services. To request a website transfer from your old hosting provider, please open a...

 Do you offer phone support?

We do offer phone support at this time. You can reach us 24/7 however via our live chat or ticketing system.

 Do you offer support in other languages?

WireNine offers support in English only. However we try to accommodate all customers using Google translating services as best as we can and we recommend you use http://translate.google.com/ to...

 Do you offer Telnet?

Yes, telnet is enabled by default. Telnet Command = telnet mail.domain.com port# Available telnet commands: close close current connection display display operating parameters...

 Do You Provide Backups?

Yes, we use R1Soft CDP Backups on our shared & reseller servers to ensure your website files are safely backed up to a remote offsite data center and allow you to restore any file to a previous...

 How can I submit a ticket?

You can submit a ticket from the client portal under Support --> New Ticket, or by visiting https://my.wirenine.com/submitticket.php directly.

 How do I get my free domain name?

The free domain registration is redeemed at checkout with any of our annual shared hosting packages. Please note that free domains cannot be added to your account at a later point; they must be...

 How long does it take to setup my account?

All new orders are placed through a fraud screening procedure prior to the account being set up.   After payment has been received and verified, your account will be setup within: Shared and...

 How long have you been in business?

WireNine has been in business since 2004. For more information about our company, please visit our about us page @ https://www.wirenine.com/about/

 How many websites can I host under one account?

There is no way to determine the number of websites you will be able to host on your plan. The number depends on the resources each website consumes, it can be anywhere from 1 to unlimited. These...

 I need more disk space than your plans offer!

Our hosting plans are designed to match the needs of both individuals and small businesses. If you need more disk space / bandwidth than our current plans offer, please send an email to...

 Is there a contract for your hosting?

No, there are absolutely no contracts when hosting with WireNine -- you can cancel your account at any time.Although we do offer discounts for annual subscriptions, you are still in no way...

 What form of payments do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Western Union and checks or money orders. Please make sure to open a ticket with billing prior to sending your payment using Western...

 What is the difference between Shared Hosting vs. VPS Hosting?

With all the various types of web hosting services available, it can be quite frustrating to know which one is right for you. Do you choose Shared hosting or a VPS? Compare the differences between...

 What is your average ticket response time?

Our average ticket response time is 15 minutes, most tickets are responded to even quicker!

 What version of PHP do you use?

We support PHP 5 on all shared and reseller servers. You can choose between PHP 5.2, 5.3, 5.4, 5.5 and 5.6.

 Will you place any ads banners or pop-ups on my website?

We will NOT place ads banners or popups on your website, we do not modify or mess with your website.