Articles

 Can I add another person to my account?

Yes, you can add multiple sub-contacts to your account who will also have access to your client...

 Can I cancel my hosting but keep the domain?

Yes, you can cancel the hosting package associated with your registered domain at WireNine but...

 Can I change the server I am on?

At this time there's no way (or reason to) to change the server you will be hosted on. All of our...

 Can I pay in advance?

Yes, you can pay for up to 3 years in advance for any hosting package on our website. We also...

 Do you have a money back guarantee?

We offer a 60-day unconditional money back guarantee on all web hosting and reseller hosting...

 Getting Started Guide

Welcome to WireNine! Congratulations! and thank you for choosing WireNine.com as your shared web...

 How can I change my billing address?

It's mandatory according to our terms of service to have a valid billing address on file at all...

 How can I change my payment method?

If you're currently paying with credit card, simply removing the credit card from your account...

 How can I update my credit card information?

You can manage your credit card on file at any time in the client portal under Account -->...

 How can I upgrade my hosting package?

Upgrading your current plan to a higher package can be done from your client area with ease....

 How do I cancel my account?

We're sorry to see you go. If there is anything we can do to change your mind and keep you as a...

 How do I change my billing cycle?

To change your billing cycle or pay in advance for your web hosting services, please open a...

 How do I change my client portal password?

You can change your client portal password at any time under Account --> Change Password.

 How do I get more disk space?

If you're exceeding the disk space usage on your current hosting plan, you can easily upgrade to...

 How do I get my money back?

If you are not satisfied with our services for any reason within 60 days of signing up, we'll...

 How do I pay for my hosting or domain from the Client portal?

To pay for your hosting or domain renewal invoice, simply login to your client portal at...

 How do I renew my hosting?

Your account will renew automatically for the term you select, you will be sent an invoice as a...

 How many domains can I host on my account?

Most of our plans include unlimited hosted domains unless otherwise stated.

 How to Cancel Paypal Subscription for Recurring Payments

If you've set up an automatic PayPal subscription for recurring payments, you can cancel the...

 I forgot my password! How can I reset it?

If you've forgotten your cPanel password, you can simply update it from your client portal by...

 I got billed twice!

If you use PayPal to pay for your services, it's possible you may have unknowingly paid twice for...

 I lost the welcome email with my account password / I forgot my password. Can you resend it?

Your welcome email is available from the client portal under Emails. The welcome email contains...

 I need an extension on my invoice due date

If you are unable to make the payment on time due to unforeseen circumstances, please open a...

 Where can I see my invoices?

You can view all your invoices in the client area under My Invoices.