In the event that your shared / reseller server has a physical downtime that falls short of the 100% uptime guarantee, you may be entitled to credit of up to 5% of your monthly fee for every 30 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments).
Approval of credit is at the discretion of WireNine.com upon valid justification provided. Third party monitoring services are not accepted as justification due to variety of factors including monitor's network capacity/transit availability and firewalls. The uptime of the server is defined as the reported uptime from the OS (operating system) and web server. For more information, please read over our terms of service at https://www.wirenine.com/terms#uptime.
