Welcome to WireNine!
Congratulations and thank you for purchasing a Reseller hosting account from WireNine. This guide will help you get started with your new Reseller Hosting account.
The very first step is to change your domain's dns to the name servers you received in your welcome email. If you need help making dns changes please read Changing DNS. WARNING! If you are moving your web site to us from another host, please read over our Step by Step guide on switching web hosting companies before you change your DNS.
*NOTE: If you purchased your domain from us we will handle the dns changes including your private name servers setup.
After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us ASAP.- Login at http://the-ip-listed-in-your-welcome-email/whm
- You must setup a hosting package by selecting "Add Packages." We recommend you pick the skin "x" for your packages.
- After a package has been setup click "create a new account" and fill in the information you wish the account to have. When creating a site select the auto assign IP and fill in the site name as domain.com without the http or www.
Your main domain comes pre-setup with almost 0 space and bandwidth. After you create your hosting packages you MUST upgrade your site to one of your newly created packages.
Never delete your main site with us. If you delete your main site your reseller account will no longer work.
1 gig of space or bandwidth is equal to 1024 mb's. If you set a domain to under 1024mb's of bandwidth their site will not stay activated long before running out of bandwidth. Be generous with both space and bandwidth when creating an account. At the very least we recommend giving each site 1000mb bandwidth, and 50mb disk space.
*NOTE: By default your main account and any accounts you create will have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.
Uploading to your site
You can begin uploading to your account now by using a ftp client or cPanel's File Manager. If you are using an ftp put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.
Control Panel And Important Links
Note: "yourdomain.com" should be your sites IP address until your dns has prorogated.
- Your reseller control panel is located at http://yourdomain.com/whm
- Your control panel is located at http://yourdomain.com/cpanel
- Your webmail is located at http://yourdomain.com/webmail
- You can view your site before the dns has prorogated at http://iphere/~usernamehere/ Note: Don't forget the trailing / and the ~
- RESELLERS: Never give access to a demo account! Almost Every demo account we find on our servers are filled with hacking files that result in server down time.
Support Guidelines
If you have any questions please check out our FAQ first: Reseller Hosting Help.
Another great place for help and discussion is the WireNine.com Forums.
When to use chat support:
Chat is great for quick questions but horrible for resolving problems. If you ever use chat support and you do not receive the answer you're looking for within minutes we advise you to open a support ticket for the quickest and most appropriate response.
When to use ticket support:
The quickest and best way to get all problems solved and more complicated questions answered is by opening a ticket at your customer portal. The second you open a ticket you will get a ticket number e-mailed to you. If you do not get a ticket number, your ticket was not submitted. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered. Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.
Important: Opening multiple tickets regarding the same issue will only slow down the responses to your ticke.
Always provide your main reseller account domain and username as well as a detailed description of how to reproduce your problem including any login information that may be needed.
Billing
If you wish to cancel, upgrade, update information, or anything else billing related please go login to the customer billing portal.
If you pay by credit card you will need to manually make payments when you are e-mailed regarding an outstanding invoice by logging into the customer billing portal.
If you pay by paypal you will need to manually make payments when you are e-mailed regarding an outstanding invoice by logging into the customer billing portal. You can also setup a paypal subscription on the billing center to have it automatically paid each month.
