There are no Open Network Issues Currently

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
ams1 PHP Info
atl1 PHP Info
eu-ams1 PHP Info
phoenix001 PHP Info
phxsd1 PHP Info
phxsd2 PHP Info
us-atl1 PHP Info
us-phx1 PHP Info
usphx1 PHP Info
ATL1 / US-ATL1 (Resolved) Critical

Affecting Server - atl1

  • 02/26/2022 16:00
  • Last Updated 02/27/2022 14:10

Minor update: Feb 27th: Quick reboot, see everyone in five minutes.
We believe the issue to be resolved but we're continuing to monitor the situation, thank you.

Update: @ 12:20 PM EST: We have implemented some fixes that we suspect will correct the original issue, we'll follow-up by email once this is confirmed.

Update @ 12:04 PM EST: Services accessible again. We'll provide additional updates as needed.
Update @ 11:59 AM EST: We're bringing the machines down for a quick reboot (~5 minutes), thank you for your patience. Expect a bit more dust before we're 100% completed.

Update @ 11:20 AM EST: Both machines are back online.
We'll continue to investigate & email when we have a final report. Further updates will be posted here as needed.

In future instances of downtime we should be able to return the machines to service within 5 minutes.

Initial issue:
We're investigating another instance of downtime on this & US-ATL1:
Thanks for your patience.

ATL1 (Resolved) Critical

Affecting Server - atl1

  • 02/25/2022 16:15 - 02/25/2022 19:28
  • Last Updated 02/25/2022 16:27

We're investigating continued instability on ATL1. Thanks for your patience.
Update @ 11:27 AM EST: We're working with the datacenter to get the machine back online.

Phoenix data center connectivity (Resolved) Critical

Affecting Other - Phoenix data center

  • 11/19/2020 12:54 - 11/19/2020 13:01
  • Last Updated 11/19/2020 21:05

12:54pm Datacenter engineers are investigating connectivity issues at the Phoenix location. Please hold on for further updates, we apologize for any inconvenience this may have caused. 

1:01pm Issue has been resolved.

DNS Server Issues (Resolved) Critical
  • 11/10/2020 11:42 - 11/10/2020 12:10
  • Last Updated 11/10/2020 11:44

We are seeing DNS issues with our servers, please hold on for further updates. 

Backups Unavailable (Resolved) Critical
  • 07/04/2019 08:30 - 07/10/2019 19:22
  • Last Updated 07/05/2019 00:47

We are moving our backup infrastructure to a new provider and therefore backups will be unavailable until the new servers have made backups using our new Acronis cloud backup service. As always please ensure you have your own backups at all times. This does not have any impact on your website or web hosting services.

Amsterdam Network issues (Resolved) Critical
  • 01/31/2019 20:23 - 02/01/2019 20:16
  • Last Updated 01/31/2019 22:57

We are investigating intermittment connectivity issues with the Amsterdam location, please hold on for further updates as our NOC engineers work on this.

 

UPDATE: Datacenter technicians have replaced a faulty cable and services are back to normal. We are closlely monitoring all servers to make sure everything is running smoothly!

Upgrading Backup Server (Resolved) High

Affecting Other - Backup Server

  • 03/15/2018 15:54 - 03/15/2018 15:54
  • Last Updated 03/15/2018 15:58

Backup storage server had to be upraded to add more storage, this means your previous backups will be wiped clean and only fresh backups will be available starting today. Please always maintain personal copies of your site or wordpress install at all times.

Reboot (Resolved) Low

Affecting Server - usphx1

  • 02/23/2018 10:32 - 02/23/2018 10:32
  • Last Updated 02/23/2018 10:33

This server is being rebooted and should be back online in a few minutes.

AMSTERDAM (Resolved) Critical

Affecting Other - Amsterdam

  • 09/07/2017 10:43 - 11/04/2017 16:36
  • Last Updated 09/07/2017 10:47

We're currently investigating issues at the Amsterdam data center, our teams are working on isolating the issue and will have an update shortly!

Phoenix Node down (Resolved) Critical

Affecting System - Phoenix Node down

  • 08/15/2017 16:46 - 08/15/2017 17:03
  • Last Updated 08/15/2017 17:03

Server has been rebooted and is back online.

Atlanta Network (Resolved) High
  • 07/12/2017 07:57 - 07/12/2017 08:17
  • Last Updated 07/12/2017 08:01

Our network engineering team is investigating an outage with the atlanta data center.

Reboot (Resolved) Critical

Affecting Server - atl1

  • 04/03/2017 10:02 - 04/03/2017 10:21
  • Last Updated 04/03/2017 10:21

We're rebooting the atlanta node due to an emergency update.

ATLANTA Network issues (Resolved) Critical

Affecting Other - Network

  • 04/02/2017 14:07 - 04/02/2017 19:29
  • Last Updated 04/03/2017 09:29

We're investigating an outage with an ISP routing to the Atlanta Data center, please stay tuned for more information. Our engineers are working on this!

MySQL upgrade (Resolved) Medium

Affecting Server - us-phx1

  • 11/17/2016 11:53 - 11/17/2016 14:17
  • Last Updated 11/17/2016 11:54

We are upgrading server's MySQL/MariaDB 5.5 to MariaDB 10.1.

Amsterdam Reboot (Resolved) Critical

Affecting Server - ams1

  • 08/19/2016 19:43 - 08/19/2016 19:50
  • Last Updated 08/19/2016 19:51

We're rebooting the amsterdam node right now.

Reboot Kernel update (Resolved) Low

Affecting Server - us-phx1

  • 06/13/2016 12:51 - 06/13/2016 12:51
  • Last Updated 06/13/2016 12:52

Server is being rebooted after required kernel update.

Reboot (Resolved) Critical

Affecting Server - phxsd1

  • 09/02/2015 06:16 - 09/02/2015 06:17
  • Last Updated 09/02/2015 06:23

Rebooting phxsd1 to apply kernel updates for the backup module.

Reboot (Resolved) Low

Affecting Server - us-phx1

  • 06/15/2015 10:54 - 06/15/2015 10:59
  • Last Updated 06/15/2015 12:11

Server has been rebooted to apply network configuration changes.

usc1 to atl1 (Resolved) Medium

Affecting Server - usc1.wirenine.com

  • 06/06/2015 17:04 - 06/08/2015 00:43
  • Last Updated 06/06/2015 17:05

We're moving usc1 to atl1 server, there will be no impact on service and no changes are required on your end.

Migration (Resolved) Critical

Affecting Server - atl1

  • 05/27/2015 20:31 - 05/28/2015 20:31
  • Last Updated 05/28/2015 09:29

We are migrating server2 accounts into our ddos protected facility.

Update: Transfer is now complete, please feel free to contact us if you need assistance.

Reboot (Resolved) Critical

Affecting Server - us-phx1

  • 04/17/2015 07:27 - 04/17/2015 08:32
  • Last Updated 04/17/2015 08:28

Server is being rebooted to apply network configuration changes. Should be back online in a few minutes.

Intermittent connection issues Phoenix (Resolved) Medium

Affecting Server - us-phx1

  • 01/12/2015 12:37 - 01/19/2015 11:26
  • Last Updated 01/12/2015 13:42

DC Network engineers are working on a issue with the routers here in our Phoenix location. Servers and websites are still online however some websites are seeing intermittent connectivity problems from certain locations, this is expected to be resolved within a 2-3 hour timeframe. We apologize for any inconvience in advance.

Reboot (Resolved) Low

Affecting Server - phxsd1

  • 12/30/2014 23:46 - 12/31/2014 00:58
  • Last Updated 12/31/2014 00:49

We're going to reboot this server for network configuration changes.

Reboot (Resolved) Critical

Affecting Server - us-atl1

  • 12/15/2014 14:05 - 12/15/2014 15:22
  • Last Updated 12/15/2014 15:05

usc1 reseller server is being rebooted.

SYN attack (Resolved) Critical

Affecting Server - atl1

  • 12/10/2014 13:27 - 12/10/2014 19:57
  • Last Updated 12/10/2014 19:57

Server2 is under SYN flood attack on port 80 causing time out issues for users intermittently hogging open available connections, we are working on mitigating this attack as quickly as possible. We apologize for the issues caused due to this.

UPDATE: This has been resolved.

Phoenix DC Infrastructure Improvement Planned (Resolved) Low

Affecting Other - Network

  • 12/08/2014 17:49 - 04/10/2015 15:30
  • Last Updated 12/02/2014 17:53

Valued Customer,

Our DC Network engineers we will be adding additional capacity to our backend network
infrastructure in our Phoenix data center.

To help make this process run as smooth as possible, we are planning a two-day
maintenance period starting on Monday December 8th and ending on Tuesday
December 9th on the Phoenix Backend Network to add new equipment to our
infrastructure. Our Network Engineering Team will be taking all the necessary
precautions to ensure the impact is minimal. We do not anticipate any downtime
however there is a very small chance that a brief outage of 10-15 minutes is
witnessed between 9:00 a.m. and 2:00 p.m. Mountain Standard Time (MST) on both
days. Please note that if there is any impact this will only affect the backend
services and not Internet traffic.

Thank you for your understanding and patience as we continue to work toward
providing you with the best possible service. If you have any questions, please
contact us.

Server2 flood attack (Resolved) Critical

Affecting Server - atl1

  • 11/13/2014 10:32
  • Last Updated 11/13/2014 13:00

Server2 has been getting large HTTP Flood attacks causing intermittent timeout issues for users from thousands of infected IP addresses, we are working on resolving this as quickly as possible. We have heightened the security settings on our firewall, so we apologize in advance if your access gets blocked. Open a ticket if you're unable to access your site and it's hosted on server2.

UPDATE: The attack has been successfully mitigated.

Server2 Reboot (Resolved) Critical

Affecting Server - atl1

  • 11/10/2014 04:41 - 11/10/2014 04:41
  • Last Updated 11/10/2014 05:51

We need to reboot server2 to fix a stuck backup module, it should be back online within a few minutes.

Server2 Reboot (Resolved) Low

Affecting Server - atl1

  • 10/23/2014 22:58 - 10/24/2014 00:03
  • Last Updated 10/23/2014 23:58

Server2 is being rebooted for an update.

Server2 Reboot (Resolved) Critical

Affecting Server - atl1

  • 10/17/2014 00:00 - 10/17/2014 20:46
  • Last Updated 10/16/2014 22:25

We'll be rebooting server2 at midnight tonight to update the R1Soft backup agent.

Reboot (Resolved) Critical

Affecting Server - atl1

  • 10/06/2014 13:44
  • Last Updated 10/06/2014 14:07

Server2 is rebooting, should be back online in a brief moment.

MySQL database connection issues (Resolved) Critical

Affecting Server - atl1

  • 10/03/2014 21:55
  • Last Updated 10/03/2014 22:06

We're investigating the potential mysql database connection issues after MariaDB upgrade. Please stay tuned.

 

UPDATE: We have restarted MySQL service and all connection issues should now be resolved.

replacing MySQL with MariaDB for performance (Resolved) High

Affecting Server - atl1

  • 10/03/2014 14:52
  • Last Updated 10/03/2014 21:55

We are currently in the process of replacing MySQL with MariaDB MySQL, this may cause intermittent database connection issues on your site for a few minutes. We apologize in advance for any inconvenience this may cause you. To learn about MariaDB and how it improves your database performance please visit https://mariadb.org/

U
PDATE: Server2 is now using MariaDB.