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 Can I add another person to my account?

Yes, you can add multiple sub-contacts to your account who will also have access to your client portal. To add another person to your account, go to Account --> Contacts/Sub-Contacts in the...

 Can I cancel my hosting but keep the domain?

Yes, you can cancel the hosting package associated with your registered domain at WireNine but still keep your domain registered with WireNine. Your domain can be easily managed from the client...

 Can I change the server I am on?

At this time there's no way (or reason to) to change the server you will be hosted on. All of our servers employ top of the line hardware and are constantly monitored for any performance issues to...

 Can I pay in advance?

Yes, you can pay for up to 3 years in advance for any hosting package on our website. We also offer discounted pricing as an incentive for longer subscription periods so it's usually much more...

 Do you have a money back guarantee?

We offer a 60-day unconditional money back guarantee on all web hosting and reseller hosting services; 30 days for VPS plans. Domain registration fees and additional software licensing fees are...

 Getting Started Guide

Welcome to WireNine! Congratulations! and thank you for choosing WireNine.com as your shared web hosting provider.  Step 1: Figure out where to begin   Starting out with your new web hosting...

 How can I change my billing address?

It's mandatory according to our terms of service to have a valid billing address on file at all times. To update your billing address, login to the client portal, click on My Account and select My...

 How can I change my payment method?

If you're currently paying with credit card, simply removing the credit card from your account will prevent any further charges -- you can then choose to pay your next invoice with whichever...

 How can I update my credit card information?

You can manage your credit card on file at any time in the client portal under Account --> Manage Credit Card. If you require any assistance, feel free to contact us!

 How can I upgrade my hosting package?

Upgrading your current plan to a higher package can be done from your client area with ease. Login to the client area, click on Services to view a list of all your packages. Click on View Details,...

 How do I cancel my account?

We're sorry to see you go. If there is anything we can do to change your mind and keep you as a customer, please let us know. If you are having difficulties using your account or if you are...

 How do I change my billing cycle?

To change your billing cycle or pay in advance for your web hosting services, please open a ticket with the billing department from your client area and we'll be more than happy to make the...

 How do I change my client portal password?

You can change your client portal password at any time under Account --> Change Password.

 How do I get more disk space?

If you're exceeding the disk space usage on your current hosting plan, you can easily upgrade to a higher plan to raise your disk space limit. If you're already on the highest available plan,...

 How do I get my money back?

If you are not satisfied with our services for any reason within 60 days of signing up, we'll refund your full paid amount for the hosting package. To request a refund for your services, simply...

 How do I pay for my hosting or domain from the Client portal?

To pay for your hosting or domain renewal invoice, simply login to your client portal at https://my.wirenine.com/ In the menu bar, click on the My Invoices tab. This will open a page with all your...

 How do I renew my hosting?

Your account will renew automatically for the term you select, you will be sent an invoice as a reminder 7 days before your renewal date. You can view and pay your invoices by logging into your...

 How many domains can I host on my account?

Most of our plans include unlimited hosted domains unless otherwise stated.

 How to Cancel Paypal Subscription for Recurring Payments

If you've set up an automatic PayPal subscription for recurring payments, you can cancel the subscription on the PayPal website. Login to your www.PayPal.com account In the top right, click the...

 I forgot my password! How can I reset it?

If you've forgotten your cPanel password, you can simply update it from your client portal by following this guide:...

 I got billed twice!

If you use PayPal to pay for your services, it's possible you may have unknowingly paid twice for your services. Please note that WireNine can't take payments from your PayPal account unless an...

 I lost the welcome email with my account password / I forgot my password. Can you resend it?

Your welcome email is available from the client portal under Emails. The welcome email contains your account's IP addresses, dns settings, control panel login and getting started guide and sent...

 I need an extension on my invoice due date

If you are unable to make the payment on time due to unforeseen circumstances, please open a ticket with the billing department to let us know that you require an extension for invoice payment --...

 Where can I see my invoices?

You can view all your invoices in the client area under My Invoices.