How do I Disable Domain Name Auto Renew?

If you keep a credit card on file with us, your domain name will automatically renew, as long as the Auto-renew is enabled from the client portal. If you wish to no longer keep a domain and do not want your domain name to renew you will need to disable the Domain name Auto new feature from the portal.

(Please note: if you do not have a credit card added to your account, the auto-renewal will act as just a reminder and it is your responsibility to renew your domain name prior to the expiration date.)

If you disable the auto-renew feature within 30 days of the expiration date, you must open a ticket with our billing department to have any active invoices canceled or adjusted. We are not able to issue refunds for domain name renewals. 

How to disable the auto-renew feature

  1. Login to the client portal at 
  2. From the navigation menu, click on "Domains". From the sub-menu, click on "My Domains".
  3. Select the domain you want to disable auto-renew for from the list, you can also utilize the search function.
  4. Select the Auto Renew tab.
  5. Click "Disable Auto-renew" button and confirm the Auto-renewal status shows Disabled.

That's it! The system will no longer generate any further renewal invoices for the domain. 

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